Privacy Policy
Introduction
Welcome to ES Building Solution LTD. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, https://www.esbuildingsolution.uk/, and our building services. As a certified construction contractor based in Wokingham, we understand that renovating your home requires trust. We take our responsibility to secure your data as seriously as we take our responsibility to build your extension or loft conversion. By using our services, you agree to the collection and use of information in accordance with this policy.Information We Collect
To provide accurate quotes and efficient building services, we must collect specific information from you. We collect this information when you use our website, fill out our enquiry forms, or contact us via phone or email.- Personal Information: When you enquire about a service—whether for a house extension, garage conversion, or new build—we may ask for your first name, last name, email address, and telephone number.
- Property Details: To provide a precise quote, we collect the address of the property where the work is to be carried out. We may also request details about your project specifications (e.g., “loft conversion in Reading” or “garden building in Ascot”) and photos of the existing structure.
- Technical Data: When you visit our website, we may automatically collect technical data, including your Internet Protocol (IP) address, browser type and version, and operating system. This helps us improve our website’s performance and security.
How We Use Your Information
We use the information we collect for various purposes, primarily to facilitate your construction project and ensure a high standard of service. Specifically, we use your data to:- Provide Quotations: We use your address details and project descriptions to calculate accurate cost estimates for your renovation or extension.
- Execute Services: We use your contact and location data to send our team of architects, engineers, and builders to your property to carry out the agreed work.
- Communication: We use your email and phone number to confirm bookings, send invoices, schedule site visits, and respond to your queries regarding planning permission or building regulations.
- Legal Compliance: We may use your information to comply with applicable laws, such as tax obligations and health and safety requirements.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:- Contractual Obligation: We need your personal data to comply with our contractual obligation to perform the building work you have requested.
- Legitimate Interest: We have a legitimate interest in marketing our services and ensuring our website is secure.
- Consent: For certain marketing communications, we will rely on your explicit consent.
Disclosure of Your Information
We do not sell your personal data to third parties. However, we may share your information with selected third parties in strictly necessary circumstances. This includes trusted service providers who assist us in operating our business (such as IT support), professional advisers (lawyers, bankers, insurers), and regulatory bodies if required by law.Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed unauthorised. Our website uses SSL encryption to protect data transmitted between your browser and our servers. Access to your personal data is limited to those employees, agents, and contractors who have a business need to know.Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it. By law, we must retain basic customer information (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes. If you request a quote but do not book a service, we may retain your details for a limited period to follow up, after which they will be deleted.Your Legal Rights
Under data protection laws, you have rights in relation to your personal data. You have the right to request access to your personal data, request correction of any mistakes, request erasure of your data, and object to processing where we rely on a legitimate interest. If you wish to exercise any of these rights, please contact us directly.Contact Us
If you have any questions about this Privacy Policy, please contact us.- Company Name: ES Building Solution LTD.
- Address: 41 Jerrymoor Hill, Finchampstead, Wokingham, United Kingdom
- Email: esbs@yahoo.com
- Phone: +44 7846 573819